Our Terms and Conditions
Please click on the links below to download our full terms of service and privacy policy.
Customer Service Agreement
Privacy Policy
Cancellation and No Show Policy
We bring to your attention that we have a cancellation and no show policy which includes a cancellation fee. In summary the cancellation policy is as follows:
Rescheduling driving lessons
If you reschedule a Lesson with less than 48 hours advance notice of the scheduled time, we reserve the right to consider the Lesson cancelled and charge as set out below.
Cancelling a driving lesson
If you cancel a Non Voucher Lesson with less than 24 hours notice, the Lesson Cost will be credited as follows:
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Period of notice prior the scheduled Lesson (non voucher booking)
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Amount credited
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12 hours or less
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No Credit
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More than 12 hours but less than 24 hours
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40% of the Lesson Cost
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If you cancel a Voucher Lesson with less than 24 hours notice, the voucher is treated as follows:
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Period of notice prior the scheduled Lesson (Voucher booking)
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Voucher status
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24 hours or less
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Voucher forfeited
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Lateness and non-attendance (No-shows)
If you arrive late for a Lesson the Instructor shall only be able to offer you the remaining Lesson time if they have a commitment to another Lesson immediately after, and you will be charged for the full Lesson Cost for the Lesson.
If you are more than 10 minutes late for a Lesson without notifying us we reserve the right (at the Instructor’s reasonable discretion) to cancel the Lesson and charge the full Lesson Cost.
If you do not attend a Lesson (No Show) we reserve the right to cancel the Lesson (at the Instructor’s reasonable discretion) and charge the full Lesson Cost for the Lesson.
SmartDEALS
We provide Lesson Packages, referred to as smartDEAL’s, on the Terms which take effect at the time of purchase. The Vouchers included in the smartDEAL are only redeemable for the specified lesson types unless otherwise agreed to by the Booking Agent. Neither the smartDEAL package nor the included Vouchers are refundable, redeemable for cash or transferrable. The smartDEAL has an expiry date, usually for no more than 12 months from the date of purchase. Upon expiry all unused vouchers are forfeited. Where a Voucher is redeemed to make a booking all terms and conditions relating to bookings, including but not limited to Lateness and Non-attendance terms apply to individual bookings.