Greater Brisbane: Health directive update 11th Jan 2021

Written by No Reply

For information to our Gold Coast customers who may be completing lessons or tests in the Logan area.

Masks are not required on the Gold Coast local government area.

 

 

Following the latest update from QLD Health, please be aware of the following changes from 6pm 11th Jan 2021. Driving lessons will continue as scheduled, however both the student and the Driving Instructor will be required to wear a mask. This requirement applies to instructors and students who have been in, or lessons which are conducted in the Greater Brisbane area as defined by QLD Health.  Our Call Centre  is operating normally and we have increased staffing levels to meet the spike in demand. Please be patient, we will get back to you in order of your call if you are asked to leave a message. The best solution is to change your booking online 24 hours or more before the scheduled start time. You can do this online, at any time. If you are not familiar with the correct technique for wearing a mask, please watch the video on the QLD health web page. If you require any further information on the rules or requirements please contact QLD Health or visit their page below. https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19/current-status/greater-brisbane-lockdown Please note: Some instructors may choose to restrict their availability at this time due to their own personal circumstances. Please respect their choice to ensure their own personal safety and the safety of their family. We will work with any impacted students to find a suitable solution.

This may change without notice based on information from the QLD Government.


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Information regarding the Greater Brisbane 3 Day Lockdown 8th Jan 2021

Written by No Reply

QLD Government - Greater Brisbane Lockdown 8th January 2021

PLEASE NOTE THE CURRENT INFORMATION AS AT 10am 8th Jan 2021. This information is being shared with our Gold Coast customers for information only. Our call centre is experiencing a significant volume of calls from impacted customers. General Communication regarding Greater Brisbane Lockdown These are in place until 6pm Monday 11th January 2021  As you are aware from 6pm 8/1/2021 the greater Brisbane Area will be operating under a stay at home order.  Here is the OFFICIAL LINK: https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19/current-status/greater-brisbane-lockdown Here are the impacted Local Government Areas https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19/current-status/greater-brisbane-lockdown#view-map
Relevant Approval / Exclusion  Driving instructors are covered by the following exclusion: Work, or volunteering, or study if it is not reasonably practicable to work or learn remotely
Additional Mandated Requirements Masks will also need to be worn everywhere in those local government areas except if people are at home. You will need to wear a face mask when doing your lesson during this period. YOUR LESSON MAY BE CANCELLED As you are aware, everyone has different risk profiles in relation to COVID19. Ultimately your safety is the only priority. Instructors also have different risks which may include vulnerable people in their household. We apologise if we have to cancel your lesson at short notice this weekend. Unless notified your lesson will go ahead as scheduled.  Students and Instructors operating the defined Local Government Areas will be required to wear a mask. Please ensure you have a mask, and wear it, during your lesson. TESTS - Transport Main Roads (TMR) UPDATE
***Updated 12:20 Qld Transport are starting to CANCEL tests for Monday , we will update as soon as information is available. As at 10am this morning we have confirmed with TMR that TESTS WILL CONTINUE. However, both the Instructor and the Student will need to wear a mask. TMR will allow students to cancel test bookings and reschedule without loss of booking fee.  Cancellation Policy If you need to cancel your booking for this weekend or Monday,  please contact the call centre before 5pm Friday. Alternatively you can cancel your lesson online using your online account. We appreciate that this may cause some inconvenience and we will act to minimise the impact where possible. If significant changes are announced then we will update via our Facebook page or via our blog.

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Queensland Driving Test Update 5

Written by Ben Ward

 

Queensland driving tests will now be open without restriction from Monday 13th July.

Unfortunately, TMR have not released "Bulk tests" to Diving schools and they are not opening their online booking system. Tests can only be booked via phone.

 

OUR BOOKING PROCESS

From Monday you can continue to contact us directly and we will make the booking with transport for you. We are expecting a significant number of test bookings so please have your availability ready and key information including your licence number and test centre preference.


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Queensland Driving Test Update 4

Written by Ben Ward

 

Queensland Driving Test Update #4

6th July 2020

Note: Restrictions still apply - see details below.

 

We would like to say thank your to our amazing customers for working with us over the last few weeks to clear a huge back log in QLD Driving Tests. We are now in a position where we can work directly with you on the phone to make a booking with QLD Transport. While TMR have still not released online access to us, we are able to call in and book a test for you. We have also increased our Customer Service team staffing to meet the demand.


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Booking your driving test in Queensland - Update #3

Written by Ben Ward

Booking your driving test - Queensland

Update #3 20th June 2020

 

Over the last week it has been great to see that driving tests are back in full swing. Our team has been busy doing as many test as we can to help clear those students who had cancelled tests. As QLD transport have changed access for us to book test we have implemented an interim process which has worked to get as many tests completed as possible. 

We would also like to say thank you for students have moved their lessons to help other book in their test.

Follow this process for best results!


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Driving Test Update - #2

Written by Ben Ward

ONLY PREVIOUSLY BOOKED TESTS CAN CURRENTLY BE BOOKED
CALL 13 23 80 if you have any questions about test times.

 

PRIORITY TEST - BEFORE 9th April

If you had a test booked prior to 9th April then you should have been contacted for a Priority Driving Test.

QLD Transport will be able to be contacted from Monday 8th June on 13 23 80.

 

We suggest that you CALL QLD TRANSPORT and get a test time them immediately contact us by email or text us on 0417567491 with all of your details (Booking reference, Test time, contact number etc). We will then try and match you to your instructor.
Email:  info@rightwaydriving.com.au
TEXT: 0417 567 491


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Ready to Book your Driving Test

Written by Ben Ward

Great news today with the announcement this morning by the QLD Premier that you will now be able to book a driving test in Queensland from the 15th June. Like you, we found out from Facebook and had no prior warning of the announcement or the planned process for getting tests started. The good news is we will work hard to make the best out of the situation to get you all sorted for your Queensland Driving Test as quickly as we can. See below for the details and the process.

Note: There is some inconsistent messaging from TMR direct to customers. Currently as a driving school we have no ability to book your test. We will communicate by email as we get updates from TMR.


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Rightway - Booking now open

Written by Ben Ward

We are open for lessons again !!

To our valued customers we thank you for your patience while paused to assess and respond to the broader community needs during Covid-19. We take pride in moving early to protect our team and our customers from what was an unknown risk at the time. 

With community transmission rates in Queensland decreasing, restrictions being lifted and schools re-opening for years 11 and 12, we thought this was a strong enough signal to resume our operations. Most of our team will be starting again from Friday the 8th May, with some returning in the following weeks. You can check out availability on the on the online booking system


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Our Covid 19 update

Written by Ben Ward

Updated 30th April 2020

Great news Queensland!

It looks like the social distancing measures we have all been living with have had a positive impact on the spread of Covid19 in Queensland. With the changes being implemented on Saturday 2nd May we are making preparations for a staged and thoughtful return to operations. 
As always your health and the health of our dedicated team of Instructors will be our #1 priority. We will maintain an active watch on the watch on the community transmission rates and once satisfied with the results we will reopen our booking system.


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Covid19 and your driving lessons.

Written by Ben Ward

Updated 21st March 2020 & Subject to change

Here is April from our Sunshine Coast team demonstrating the hygiene processes we are using.



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As you are aware Australia is currently working through a global pandemic due to the spread of Covid19. This can be a stressful time for everyone and we fully appreciate that. 


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