Safe, respectful learning.
Child safety at Rightway Driving
We are committed to a safe, respectful and culturally safe learning environment for young people. Learners and families should know what to expect, how to speak up and where to find support.
The child safety framework
Our child safety approach is guided by Queensland’s Child Safe Organisations framework, the 10 Child Safe Standards and the Universal Principle of cultural safety for Aboriginal and Torres Strait Islander children.
The standards address how organisations are led, how children and families are involved, how people are supported, and how concerns are handled. See the QFCC Child Safe Standards and transport-sector guidance for the current requirements.
Screening, accreditation and conduct
Our published policy requires relevant trainers working with children to hold a valid Blue Card before starting, and driver trainers to maintain TMR accreditation. Staff and contractors are expected to follow child-safe conduct requirements before, during and after lessons, including online communication.
Read the Queensland Blue Card information and TMR driver trainer accreditation requirements.
The 10 Child Safe Standards
- Leadership and culture that put children’s safety first.
- Children who understand their rights and have a voice in decisions.
- Families and communities involved in child safety.
- Respect for equity and diverse needs.
- Suitable people who are supported to work safely with children.
- Complaints processes that respond to children’s needs.
- Staff and volunteers with the knowledge and skills to protect children.
- Physical and online environments that reduce risks.
- Regular review and improvement of child safety practices.
- Policies and procedures that document the approach.
These are short summaries. Read the full QFCC guidance and its Universal Principle information.
How our policy puts this into practice
Our published commitments
Leadership, policies and conduct
Our Child Safe Statement, Child Safety and Wellbeing Policy and Code of Conduct set expectations for staff and contractors. They include culturally safe practices for Aboriginal and Torres Strait Islander children and families.
Our published commitments
Screening, suitability and training
Our policy calls for Blue Card monitoring, maintained driver trainer accreditation and ongoing child safety training. Training vehicles and instructor conduct must meet the relevant requirements.
Our published commitments
Learner voice and family involvement
Learners should understand their rights and how to raise a concern or disclosure. Our policy includes anonymous reporting options. With learner consent and in line with privacy requirements, families can be involved in lesson objectives, progress and safety information.
Our published commitments
Safe lessons and communication
Our policy covers dual controls and vehicle safety equipment, professional conduct, and appropriate communication through approved channels. This includes boundaries for language, timing and private messages.
Our published commitments
Responding to concerns
Our published pathway is to raise a concern with the trainer or school administration, with external authorities involved where appropriate. It includes secure records, confidentiality and appropriate information about outcomes.
Our published commitments
Review and improvement
Our policy calls for annual self-assessment against the standards and Universal Principle, with corrective actions tracked through to completion.
Speak up if something is not right
You can contact the Rightway office or call 07 5500 4000 about a concern. You do not have to raise it with the instructor first if you are uncomfortable doing so.
Criminal matters can be reported to Queensland Police. Other concerns may involve TMR, the relevant human rights commission or the Office of Fair Trading, depending on the issue. See the TMR driver and rider trainer information for relevant conduct and complaints guidance.
Your questions, answered
Do child safety requirements apply to driving schools?
Queensland’s framework covers organisations providing relevant services to children. The transport-sector guidance explains application and current obligations.
Do trainers need a Blue Card and accreditation?
Relevant child-related work requires the appropriate Blue Card arrangements, and paid pre-licence driver training requires TMR accreditation. Our published policy requires these to be maintained. The official links above explain the requirements.
Talk with our team
Have a question or concern? Contact the Rightway office for personal help.